Announcement about your Pensioners’ Dental Services Plan (PDSP)
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On November 1, 2024, the administration of the PDSP will transition from Sun Life to Canada Life. The new contract with Canada Life requires mandatory positive enrolment. We are pleased to complete the initial positive enrolment on your behalf.
You may have already completed positive enrolment for the Public Service Health Care Plan (PSHCP) but benefit plans under the Government of Canada are separate and governed by different rules. As such, positive enrolment must be completed and maintained separately on all benefit plans.
Based on your feedback of the PSHCP transition, we’ve improved our approach for the PDSP transition in collaboration with the Government of Canada. We are confident this streamlined process will mean a seamless transition for you and your dependants.
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What you need to know
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There is nothing you need to do right now
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There are no changes to your dental benefits as part of this transition.
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Submit your dental claims to Sun Life
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Continue to submit your dental claims and requests for the PDSP to Sun Life until October 31, 2024.
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Between August and September, Canada Life will complete positive enrolment on your behalf using your personal information from the following authoritative sources:
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Government of Canada: name, date of birth, gender, language, category of coverage and effective date of coverage
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Canada Life PSHCP account (if applicable): contact information
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Sun Life: dependant information (if applicable)
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Watch for your confirmation email and validate your information
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You will receive a positive enrolment confirmation email between August and mid-September. This email will include access to your enrolment details and PDSP benefit card.
Please validate your information carefully and update it as required. If you have not received your confirmation email from us by mid-September, please contact us.
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NOTE: This information applies to PDSP members only. If you are also a member of the Public Service Dental Care Plan, you will receive additional information from us soon.
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Questions?
If you have any questions related to the transition, please visit the PDSP Member Services website. You can also call the PDSP Member Contact Centre for inquiries within North America (toll-free) at 1-855-415-4414, Monday to Friday from 8 am to 5 pm, your local time, or for international inquiries (call collect) at 1-431-489-4064.
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